Whatever Happened to Unified Messaging?

Near the end of 2006 unified messaging was the trend to watch for. Today over on InstantMessagingPlant, Paul Rubens takes a look at the idea behind unified messaging and why it always seems “ready to take-off”, but never does.

“‘In practice, it’s only sensible to consider a unified messaging strategy if you already have or are planning to buy an IP PBX and a converged voice and data network, because it’s simply not economically feasible to implement this type of setup solely for the purpose of enabling a unified messaging system. On the other hand, if these are on the cards already, then unified messaging is only likely to add five to ten percent to the cost of an IP PBX, according to Matthias Machowinski, a directing analyst at Infonetics Research.”

Why Isn’t Unified Messaging Taking Off?
By Paul Rubens, August 27, 2007

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