I have to say it — many online site FAQs (Frequently Asked Questions) tend to annoy me. In most cases I think this is because the site owner doesn’t have a good understanding of what a FAQ should be — they just know they want to have a FAQ page. I had the opportunity to write about FAQs and how to build a relevant FAQ for your website customers who prefer ‘self-service’ support. While this is written primarily as a guide for publishing a FAQ on an ecommerce website, I think you’ll find the tips useful for any type of website.
Read the Story: 10 Tips for Writing an Ecommerce Website FAQ
By Vangie Beal, September 8, 2010