Until recently, CRM software was something only the larger enterprise market would typically invest in. Most CRM systems you read about are enterprise applications – e.g., a platform that is just too large and complex for individual or small business use.
Now, a new breed of CRM software and solutions are available to small business owners. These CRM solutions are designed for small business and provide only the features that are most relevant to SMB owners, such as calendar and event notifications, contact management, lead management, email marketing and similar options.
On E-commerce Guide I take a look at three hosted (SaaS) small business CRM applications ecommerce site owner can use to better manage its customer relations.
3 Small Business CRM Apps for Ecommerce
By Vangie Beal, October 29, 2010